Official cancellation guide Updated Jul 2026
How to Cancel The New York Times
Don’t let unused subscriptions drain your bank account. Follow our verified instructions to cancel your The New York Times subscription on any device.
- Estimated Time
- 5 Minutes
- Difficulty
- Hard
- Access Loss
- End of Billing Cycle
Cancellation Steps
Sign in to your NYT account
Log in at nytimes.com (or myaccount.nytimes.com) in a web browser.
Open your subscription settings
Go to the Subscription Overview page and find the Manage Subscriptions section.
Start the cancellation
Click (or tap) Cancel your subscription (or Cancel) and follow the on-screen prompts.
Complete via chat or phone if prompted
The New York Times often routes cancellations to a live chat with a Care Advocate or to phone support at 1-800-NYTIMES (1-800-698-4637). Ask the agent to cancel, decline any retention offers, and request a confirmation.
If you subscribed through Apple or Google
If you were billed through the Apple App Store or Google Play, the NYT cannot cancel it. Cancel in that store's Subscriptions settings instead.
Refund policy
The New York Times generally does not refund the current billing period; cancelling stops future charges and you keep access until the period ends.
- Cancellation halts future billing but is typically not prorated for the remaining days of the current cycle.
- Any refund or partial credit is handled case-by-case by Customer Care, not automatically.
- If you subscribed through the Apple App Store, NYT cannot refund you; request a refund from Apple via reportaproblem.apple.com.
Common issues
Cancellation may require chat or a phone call
For many subscribers the online Cancel button routes to a live chat agent or a callback rather than completing instantly, so plan for a short conversation and expect retention offers.
Wrong cancellation channel
App Store subscriptions cannot be cancelled on nytimes.com, and web subscriptions cannot be cancelled in iPhone Settings; using the wrong path leaves you still billed.
Answers